Contact.
We answer by email, and each enquiry reaches the team best placed to deal with it. Replies are issued during Australian business hours. For urgent harm-minimisation support contact Gambling Help Online on 1800 858 858 at any time.
Channels
- Support: support@palmerbat.com
- Complaints: complaints@palmerbat.com
- Privacy: privacy@palmerbat.com
- Accessibility: accessibility@palmerbat.com
- Integrity: integrity@palmerbat.com
Hours of operation
Email support is monitored Monday to Friday, 9:00 am to 5:00 pm (Sydney / NSW time, AEST/AEDT), excluding NSW public holidays. For urgent harm-minimisation support outside these hours, contact Gambling Help Online (available 24/7).
Telephone
For urgent harm-minimisation support, Gambling Help Online is available 24/7 on 1800 858 858.
Postal
Palmer Bookmaking Pty Ltd, c/- Canterbury Raceway, 98 King Street, CANTERBURY NSW 2193.
Principal place of business: c/- Canterbury Raceway, 98 King Street, CANTERBURY NSW 2193.
Operator and regulator
palmerbat is a trading name of Palmer Bookmaking Pty Ltd (ABN 89 154 794 411, ACN 154 794 411), with its principal place of business at c/- Canterbury Raceway, 98 King Street, CANTERBURY NSW 2193. Wagering activity is regulated by the Racing New South Wales (Racing NSW) under licence number 5521/2023/WB, in New South Wales, Australia. Every Australian-licensed online wagering provider can be verified on the ACMA Register of Licensed Interactive Wagering Providers.
Operated by Palmer Bookmaking Pty Ltd (ABN 89 154 794 411). Sports Bookmaker Licence 5521/2023/WB granted by the Racing New South Wales. Principal place of business: c/- Canterbury Raceway, 98 King Street, CANTERBURY NSW 2193. Contact: support@palmerbat.com.